Shut the damned door

Shut the damned door

Well, I don’t know about you, but when I was a kid my mum taught me a thing called manners and the teaching has remained with me all of my life… and, more importantly, been practised by me ever since. There were rules like “Don’t speak with your mouth full”, “If you...
Opening conversations

Opening conversations

I’ve been reading a couple of newsletters where the authors are debating what you should say to open a conversation with somebody you don’t know. Now maybe it’s just me being a bit cynical but the authors seem to be trying to suggest that you use complicated and...
From the Vault: Listen! Listen! Listen!

From the Vault: Listen! Listen! Listen!

Good advice never goes out of style… Each of us have only one mouth to speak with but two ears and two eyes to take in whatever another person is telling us… both spoken and unspoken. You’ll really be on another person’s wavelength when you operate on the...
Secrets to success

Secrets to success

Richard Murray has been running the JB HiFi outfit very, very successfully for a few years and has just been lured away to head up operations at Premier Investments. That company is controlled by Solomon Lew, no slouch at getting the best out a business either. At the...