Plan

Aim at nothing and you’ll hit it with amazing accuracy! An old axiom points to the secret of success— proper planning prevents painfully poor performance. Ask these questions of yourself… Where are you now? Where do you want to be? How you are going to get...

7 Common-sense Rules of Customer Service

Keep them coming back. Ask customers what they want and give it to them again and again. Go for efficient systems as well as smiles. A friendly, polite approach is great – but only systems can guarantee that you’ll do the job right first time, every time. Underpromise...

Introspection

It’s a public holiday in Australia today so for those of you lucky enough to have the day off work, we hope you are enjoying it! With some relaxing time to yourself, perhaps you can spend some time this week on yourself.