G’day and welcome back to business after what I hope was a relaxing and refreshing break for you! At the risk of being eggscruciating, I sincerely hope that the Easter Bunny brought you eggsactly all you wished for!
Can I remind you to take time out next Friday week, that’s April 12, to join me for breakfast when my great mate and world class customer service expert, Jurek Leon, shares his secrets? His topic will be the one he is most often asked to talk about all around the world (and where he and his team do most of their work with clients)…
‘Taking the chance out of how your customers judge you!’
Every time your customers come into contact with your organisation they are judging you – often without even realising it themselves. Up to 95% of this assessment is taking place on an unconscious level and your future – for better or worse; for richer or poorer – may depend on this assessment.
Think about the experience your customers have when they come into contact with your organisation and make their assessment.
- Do you have a clear picture of how you want the experience to be?
- Does your team have the same picture as you?
- Do your customers consistently get this picture perfect experience?
- If they do, does this experience meet your customers’ expectations?
If these are questions that you grapple with, you’ll be riveted by what Jurek has to say.
Most importantly, you’ll love the simple secrets he will share with you and your team about designing and managing the customer experience. Secrets that will get your customers saying “Wow!” and enthusiastically telling their friends about your business.
It’s going to be a great morning, one you definitely can’t miss so book now!
Recent Comments