We were up the country and my much loved Groodle, Millie, could hardly walk with a hugely swollen paw so I took her to the local Vet, Dr Andrew. He couldn’t have been more caring and understanding of both my dog’s problems and my state of anxiety. He made the diagnosis and prescribed treatment and off we went to where we were holidaying. Two days later and the miracle cure (which like every owner I expected) hadn’t occurred and Millie looked worse.
So, worried I’d be a nuisance, I was pondering whether I should contact the Vet when my mobile rang. It was Andrew, not a team member but Andrew himself, and he had “rung just to check on Millie”. Relief flooded over me, we discussed the situation and I was more than happy when Andrew said I should take Millie back to see him.
The wow factor happened a few days when Millie was well on the way to recovery and my phone rang again. Andrew was “just checking to see how Millie was”. Let me repeat, not a team member but the Vet himself had taken the trouble to call me… twice and I was not a regular client but a blow in from hundreds of kilometres away! He didn’t have to do it but he did.
Whilst he’d probably never have me as a client again, I made it my business for the rest of my stay in that country town to sing Dr Andrew’s praises to every dog owner I met!
And, of course I’ve always believed that life is a boomerang and what you put out comes back to you… when you do good, good comes flooding back to you. Dr Andrew will get the great care he puts out back in spades even without me singing his praises.
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