Three things to remember

When people come into your business its most important to make them feel special. And how do you and your team do that?

It’s simple! Just remember three things. Three things that you must know, understand and implement if they are going to be delighted with what you do for them. So delighted that they keep on coming back and bring their friends with them.

Here they are:

· Whenever I come to do business with your business, make me feel welcome.
· Whenever I talk with your business, be interested in me.
· And remember, the business of your business is to solve my problems.

The critical thing to notice is that really none of these have very much to do with the technical, product or service detail side of your business. They simply boil down to making the people who do business with you feel special, very special.

So special, in fact, that they say “Wow!’