A system is “the way we do things around here”. It’s the way your team faultlessly and flawlessly goes around doing something time-after-time to achieve the perfect result every time! And it happens that way because, as my good friend Doug Malouf used to say, it’s practised, rehearsed and drilled until everyone gets it exactly right.

Here’s Ferrari F1 pit stop perfection and I’ll bet you have to watch this a number of times to convince yourself that they actually do change the tyres. They do it exactly right every time. But then so do McDonalds with their “Would you like French fries with that?”

So, how are the systems working in your business? Ferrari like or failing?