Once upon a time we all had great manners (politeness, respect and consideration for others) belted into us by our parents didn’t we?
Now it seems that good manners are an outmoded concept at least for the younger generation.
“Please” and “thank you” are rarely heard; offering an older person the seat their kid is standing on rarely occurs; leaving room for other pedestrians to go past is not given a thought; taking only one seat and leaving the spare one next to you free for someone else is a rare phenomenon and so on.
The list goes on and on!
The golden rule used to be “Do unto others as you would have them do unto you” but I’m sure what lots of them are doing unto me is certainly not what they would really want in return.
But, that doesn’t really matter; the point I want to make here is simple.
How are your team’s manners when they are working in your business?
Whilst what your team’s manners are like outside your business doesn’t really matter, regrettably, have you ensured that in dealing with your customers, clients, patients or patrons they treat them with politeness, respect and consideration that you expect?
Have you a set of standards, a code of practice, a system so that you can guarantee the people who do business with you will experience the manners you expect?
And, if you don’t, you’d better get it together quickly coz (a) they’re not learning it anywhere else, and (b) it will differentiate your service so well that people will love doing business with you and tell their friends.
By the way, if you’re looking for help in this area I’m sure my good friend, Jurek Leon, at www.terrifictrading.com will have what you need.
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