Communication

High on the list of complaints of team members in every company I’ve worked with has always been “lack of communication.”

If you’ve got a team of sales people, good two-way communication on a regular basis is just about the most important item. That communication must be timely… people hate finding out after everybody else knows and it must be comprehensive… tell the whole story, good or bad.

The key to happy and contented teams is sitting down with them on a regular basis and ensuring that they know what you know and, equally importantly, that they have the opportunity to ask questions and get the answers.

 
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