by Winno | Feb 15, 2017 | Customer service
Early in the New Year we were holidaying up the country in a small town where business people rely heavily on the influx of holiday makers for a big proportion of their annual business and profits. On the hot days there was generally a demand from the younger members...
by Winno | Feb 13, 2017 | Customer service
Jurek Leon is an expert in the areas of customer service, retail sales and marketing and everything else that makes great businesses tick. I particularly liked the observations he makes on the boomerang principle in his latest newsletter to which you should subscribe....
by Winno | Feb 10, 2017 | Marketing that works
Well you of course know that one of the biggest sporting events in the history of the world (maybe that’s overstating it a little) is the U.S. Super Bowl. It is the annual championship game of the National Football League (NFL) and the day is now considered by some as...
by Winno | Feb 8, 2017 | Other
A man who really found a great marketing approach to a horrendous problem died recently. As I often poke fun at what advertising agencies create I’d like to pay homage to his genius here. Here’s The Age story Pick Winno’s Brain If you’ve got a knotty problem or you’d...
by Winno | Feb 6, 2017 | Customer service
Well that’s what the “do unto others as you would have them do unto you” maxim is called. And I reckon that it’s a good one for anyone working in a service situation to remember. Let me explain. I had an appointment on Friday to see a medical...
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