And that’s quite simply because I found a company, Jackson, that actually delivers on their promises.
You see, the other night, my wife told me that the power plug that charges our digital devices was not functioning.
I googled the company and sent an email off to them late that night asking for advice as to why it wasn’t charging and expecting to get instructions on how to fix it or be told it was kaput.
At the start of the next business day I had an email in response advising me that, in terms of the lifetime guarantee, they would replace it. All I had to do was answer a few questions and it would happen.
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So, I did that by return, and immediately was advised that a replacement plug would be in the post that day.
Hey, that’s the sort of quick action guarantee which most companies promise but never deliver!
This company is setting a standard that every other company should try and emulate… particularly your company!
Oh, and by the way, a big shout out to their team member, Linda Cormack, who handled the matter. She ensured the company kept the promises it makes. Sometimes it’s the team member that messes things up but not here, no siree! Thanks Linda! So, please, have a look at their range of products and ensure you buy them when you need them. Why? Well, they give great guarantees and stand by them!
Don’t you always want to do business with people like that?
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