A friend of mine used to live in Sydney and regularly trekked out to Herbie’s Spices at Rozelle. She’s now moved to Melbourne and had to order at the website, so she included an explanation as to why she hadn’t ordered in person.
She got a lovely handwritten note back to say “Many thanks, cheers for the note… we miss you too!”
She was chuffed that they bothered and it’s guaranteed she’ll be a customer for life. Simple to do but worth heaps.
Great customer service hasn't changed in the years since this fantastic live session with the great Doug Malouf and Winston was recorded. Discover how to give customer service that really works. How to be BIG on Customer Service
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