Here’s a blog post I wrote around 10 years ago:

“Dentist goes even more high tech

You know how when you visit any health professional, the receptionist normally hands you a clip board, a pen and a 76 question personal disclosure sheet which you need to hand back before they’ll even look at your body? Well, one of my dental clients has gone the high tech route and now hands you an iPad – making it easy, simple and state of the art. Not only that, as few people have yet seen the iPad or used one, it provides a really great “wow” factor for the practice.

Maybe you should be looking at how you can better use technology in your practice?”

Wow, doesn’t that sound dated now, when it seems like every man, woman and child is constantly glued to their phone or tablet. And yet the idea still holds true – I still get asked to fill out paper forms regularly. With the huge growth in the capability of tech, too, there are potentially hundreds of ways it could be used to enhance your business. So start exploring!

Great customer service hasn't changed in the years since this fantastic live session with the great Doug Malouf and Winston was recorded. Discover how to give customer service that really works. How to be BIG on Customer Service