Good advice then, and still good advice now!
Service is all about exceeding customer, client and patient expectations. Service is about making people say ‘Wow!’ It’s about making people feel great about the way you handle their enquiry, their complaint, their problem, their need, their demand or their order.
Take the time to look at what service means to you and then start delivering it to your clients, customers, patients or patrons. The better you do it, the better the results you’ll get. When you make clients, customers, patients or patrons say ‘Wow’ from great service, they keep on coming back and they tell their friends about it. Good service is the lifeblood of great business.
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