It’s important for us to listen during all of our daily interactions. Don’t just give people the impression of listening if you’re not actually hearing and understanding them.
To effectively understand and communicate, you should be listening for around 80% of the time.
How come?
Well, the good Lord gave us two ears, two eyes and one mouth. Ears and eyes are used to observe, to listen. As they constitute 80% of our physical communication devices that’s how long you should use them for in any conversation.
Make sure that you devote some time to really listening to your clients, customers or patients, your staff, your suppliers and especially your family. The best way to improve your skills is to ask more questions… and really concentrate on listening to the answers!
If you listen you’ll learn and when you learn you’ll understand, and that brings effective responses, builds great relationships and positive results.
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