A system in business is best explained as being a step-by-step set of instructions that can be followed by anyone to produce the same result time after time. In brief, it’s “the way we do things around here”.
It tells the follower of the system what to do and what to say. Here’s an example of part of a system for the person who welcomes guests at a bistro:
Sometimes the system may need to be supported by a picture so that the information is fully understood. Here’s a photo of the degrees of “doneness” of a steak a waiter can offer to a diner to ascertain exactly how they want their steak done.
It’s an idea I personally would love every restaurant to use to help diners decide how they would like their steak cooked. Unfortunately, I don’t think I’ve ever seen one at a restaurant! By the way the photo comes from the US Omaha Steak company blog The Block and I reckon they know what they are talking about when it comes to steak.
Systems are simple and help great organisations deliver fantastic results time after time.
For more on the subject, read The E Myth by Michael Gerber.
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