Maybe it’s me imagining it or it’s due to my advancing age and declining memory or it’s because of staff shortages but something has changed at McDonald’s.
I reckon that they have really gone downhill since the amazing Ray Kroc systematised this worldwide restaurant chain.
Pictured is what you first saw when you walked in from the car park, mid-afternoon, to an older type Maccas at a busy highway location.
It obviously had been like that for quite some time and it was still like that when we left half an hour later.
Hardly a fantastic first impression!
As I recall it was Kroc who came up with the mantra QSCV… quality, service, cleanliness, value. Something which we knew could be expected at every Maccas. We stopped at Maccas because we knew that QSCV would rule!
A shame, a damn shame!
Particularly when I recall that Kroc himself would always pick up rubbish if he saw it. He lived the mantra… and loved it!
same thing at Country Club Casino Launceston which used to have a bit of class in line with its name. We had an early morning coffee on the terrace outside the breakfast area. Then my wife went off shopping and when i went back for another coffee and a read 2-3 hours later our cups and 2 newspapers were still there where we’d left them.
A lot of so-called “hospitality” staff seem reluctant to appear anything approaching subservient these days, like its too much to ask them to clean up – unless specifically asked. God help trying to manage the precious things, must be a nightmare with landmines like bullying and harassment ever present. And COVID has of course given every one an excuse and our government of course makes it so easy NOT to work – or try, or aspire, or achieve and the once great country has become the Lazy Country.
Certainly got to agree with you John, service everywhere is just beyond belief and maybe its not due to Covid… maybe people in service provider roles just dont want to do the job!