by Winno | Oct 18, 2017 | Customer service, Recommendations
A couple of things that could be of great value to you and are worth grabbing! Every year I write and suggest that you buy a copy of How To Pick The Winner of the Melbourne Cup by my mate, Max Hitchins, who has probably picked more winners of the famous Melbourne Cup...
by Winno | Sep 22, 2017 | Customer service
You know how we are always being promised great service by the businesses we deal with but we never seem to actually get it? Well, there is a way that every business could always deliver the service they promise. And how’s that? Steal from, or rather copy, a...
by Winno | Jul 12, 2017 | Customer service
I can’t recall who is credited for first saying it (Mark Twain comes to mind somehow) but I think it neatly sums up the options!. We offer three kinds of service! Good – Cheap – Fast You can pick any two! Good service cheap won’t be fast! Good service fast won’t be...
by Winno | Jun 30, 2017 | Customer service
Regular readers of my articles will know that I’ve been bleating about the poor service some medical practices deliver to their patients (me included) not in terms of the treatment they provide but rather in the way they interact with people in the reception area....
by Winno | Jun 14, 2017 | Customer service
I always love it when an expert in their field gives me great ideas in a simple and memorable way, a trick of the trade. For example, I always remember a girl at a bakery explaining that “Bread in a brown paper bag keeps crustier but bread in a plastic bag keeps...
by Winno | Jun 7, 2017 | Customer service, Develop yourself
Isn’t it great when somebody does or says something that really makes you feel great? Here, someone else may help to make Clint Eastwood’s day: Although it’s not hard for someone to make your day, it doesn’t happen very often. So when it happens, as...
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