by Winno | Aug 4, 2023 | Customer service
I recently learnt that a friend of yesteryear, from another state, had passed away and I would like to have logged into the livestream of the funeral to show my respect. I had no contact with the family but, after a prodigious amount of searching, I managed to find...
by Winno | Jul 24, 2023 | Customer service
When I’m setting goals I’ve always found that it’s important that I write them down because it sets them in concrete. Otherwise I can change my goals as easily as changing my mind. And of course once on paper you can share them with your team, so they can toe the...
by Winno | Jul 3, 2023 | Customer service
The most important thing prospects want when they deal with you is to be made to feel welcome. Getting that right shouldn’t be left to luck or individual intelligence. You have to create a script of what the team say and do when a client walks in the door. Write down...
by Winno | May 22, 2023 | Customer service
Why bother writing notices coz nobody ever reads them or acts upon them. Proof of the pudding is a sign announcing “Wet Paint” because people look at the sign then invariably touch the paint to check. As a dog owner I scrupulously pick up after my dogs no matter where...
by Winno | Apr 26, 2023 | Customer service, More business
When people do business with you one of the things that research tells us is that they like to be made to feel welcome. The best way to do that is to make sure that you greet them in a way that makes them feel good and then make small talk. You do this because people...
by Winno | Apr 10, 2023 | Customer service
I’ve just been in hospital for a minor procedure necessitating an overnight stay. Apart from always asking for my full name, the plethora of forms I completed always demanded that I give my preferred name as well. Now this is a boon for me because I am known by my...
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