by Winno | Oct 14, 2015 | Customer service
I’m sure that in an article recently I expressed my amazement and discontent at the hide of people who want some of your time to answer a simple survey. The thing you can almost always be sure of is that it will neither be simple nor will it only involve a little of...
by Winno | Sep 30, 2015 | Customer service
I just love the way that the advent of mobile phone messaging has allowed people you never hear from to suddenly contact you at their whim. Over the last few years we’ve bought several cars from this car dealer and had them serviced there too. We’ve never...
by Winno | Aug 19, 2015 | Customer service
I hope that you will recall my comments sometime ago on how our national airline dealt with non functioning urinals in different states. I was endeavouring to illustrate how various low rent solutions were used to deal with this often troubling problem. Now I...
by Winno | Jul 20, 2015 | Customer service
I think that when we hear mention of giving feedback it’s always interpreted as giving (hopefully constructive) feedback on the performance, products or services of someone else. It struck me when I received the information below that we tend very rarely to provide...
by Winno | Jul 6, 2015 | Customer service
Please don’t be offended by the photos below and, yes, they are of urinals in two different Qantas men’s rooms, one in Sydney and the other in Melbourne. As you can see, both are out of order but the way of notifying it is totally different. One has a...
by Winno | Jun 19, 2015 | Customer service
It always amazes me how some people just write, or say for that matter, the first thing that comes into their head rather than reflecting on it and, maybe, expressing it more appropriately and effectively. For example I had an invoice for $210 from the anaesthetist...
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