by Winno | Apr 20, 2015 | Customer service
I called into a bike shop today to buy a pair of bike gloves. Nobody greeted me as I went in, and I wandered around the store trying to find the gloves I needed. After about 5 minutes, a head appeared from beneath the counter and I discovered that the head belonged to...
by Winno | Apr 10, 2015 | Customer service
People always ask themselves ‘What’s in it for me?’ when they get something in the mail. It’s what I think of as the ‘miracle ingredient’ of marketing. People will queue up to get what you have to make their life happier, easier, more prosperous, more successful, more...
by Winno | Mar 30, 2015 | Customer service
Interesting job In the poll of what people look for in their work this was the most important requirement. People want a job that has variety and interest. That’s probably what you reckon they’ve got. Every day your sales people are out in the marketplace looking at a...
by Winno | Mar 23, 2015 | Customer service, Learning to lead
Reward Many people think that money is the top motivator for most Australasian team members. Sure, pay is important, but it’s not the most important factor. Your team members just want to feel their efforts are valued and that they are earning rewards in line with the...
by Winno | Mar 16, 2015 | Customer service, Learning to lead
Authority and responsibility One of the gripes I constantly hear from bosses is that their team member left to take a higher responsibility job and that “if they’d only just waited they could have had the same opportunity here.” Don’t make your team members leave to...
by Winno | Mar 4, 2015 | Customer service
“Cornerstones of Success” contains extracts specially selected from a fantastic longer program by Wayne Mansfield whom Winno has known and respected for his unique, practical and pithy insights on business for many years. In this sampling you will...
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