by Winno | Mar 2, 2015 | Customer service, Learning to lead
Team meetings Great team meetings are one of the most important contributors to a stable, contented and productive team. Meetings must be held regularly, partly in team members’ time and partly in the boss’s time (an hour meeting starting a half-hour before normal...
by Winno | Feb 23, 2015 | Customer service
Training A perennial complaint is that there’s no point in training people and losing them. Sure, but there’s one thing worse… not training people and keeping them! The problem for most people in sales roles is that their boss continually trains them in the new...
by Winno | Feb 20, 2015 | Customer service
Roy Morgan Research announced the winners of its 2014 Customer Satisfaction Awards for the retail industry on 18 February 2015. Read the press release here
by Winno | Jan 16, 2015 | Customer service
The other day I went to my local pool shop to get the pool water tested and buy the necessary chemicals to keep it looking sparkling and beautiful so the grandkids can splash the water and chemicals out again (having a pool consists of pouring money into it to keep it...
by Winno | Jan 5, 2015 | Customer service
Felicity, my miracle worker is an astute observer of business happenings and this story from her makes an excellent point! I’ve had 2 salespeople try to convince me to switch to their company in the last month, and neither experience was positive. Firstly there...
by Winno | Jan 2, 2015 | Customer service
Just before Christmas I had a problem and this email to Weber Australia explains all. Their service really sets the standard. Cold you match it? I just wanted to say thank you for the fantastic service you have given me in providing the replacement hose for my Weber....
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