by Winno | Oct 15, 2014 | Customer service
My mate Terry Brock gave some great advice in an article he wrote entitled “What every salesperson must stop doing in order to succeed”. He suggested to stop thinking about yourself and your products and think about others. He said… “The solution for success in...
by Winno | Oct 10, 2014 | Customer service
My favourite musical by the proverbial country mile is Les Miserables and the e-mail you will see to the right reminded me that it is now celebrating its twenty-ninth birthday. Because it’s my very favourite show I’ve seen it ten times, including on the West End...
by Winno | Sep 17, 2014 | Customer service
Felicity, my miracle worker, makes a great point about guarantees as she explains here: I was listening to a radio ad for an energy supplier the other day, which was basically the 2 radio presenters reading a script. First point – how frustrating it is for people to...
by Winno | Aug 18, 2014 | Customer service
Here are two notices I received confirming bookings I had with the provider, one by SMS from a heath professional and the other by email from a restaurant. And what do they invite me to do? Cancel. Yes, that’s right both of them make it easy to cancel by raising it...
by Winno | Aug 11, 2014 | Customer service
As you probably know the English are generally enormously polite and back in 2008 I commented on this lovely soft way of advising parking restrictions… When I saw this polite traffic notice in London it made me think that perhaps soft words would work better...
by Winno | Aug 6, 2014 | Customer service
Sometime ago I wrote about the urge some people have of displaying explanatory or warning signs for situations where they are not really necessary. I think what happens is that the creators of such signs either just have lots of time on their hands or love printing...
Recent Comments