The Loyalty Ladder

It’s critical that everybody in your organisation understands the loyalty ladder and how it helps to build better, more profitable business.The first rung on the loyalty ladder is “suspects.” Suspects are people within your sphere of influence; in other words, people...

Getting a headline that works!

When you’re writing the headline of an advertisement you shouldn’t be writing it to please yourself, or the rest of the people in your business, because you and they already know all about the product or service. When you write that ad you should be writing it for...

Another commercial

As I’ve said often, brewers pour zillions of dollars into promoting their brew. I imagine coming up with new approaches for their beer and creating commercials that entice people to try the product must constantly exercise the minds of their advertising agencies....