by Winno | Oct 23, 2019 | Customer service
Apparently a cafe in an alternative lifestyle/ touristy town in the Northern Rivers, NSW back country doesn’t want mine anyway!My wife and I walked into this busy cafe just a few minutes after 2 on a lovely spring afternoon to be greeted with a very...
by Winno | Oct 2, 2019 | Customer service, More business, Other
Having an endless supply of prospects walking through your business door is fantastic but, if they come through the door (or go to the web site or phone you) and don’t buy anything, all you have done is provide them with the information to go and buy elsewhere. So the...
by Winno | Sep 30, 2019 | Customer service
I got an email the other day with the subject line “Would you know what to do?” It was from the Hyundai/Kia Dealer from whom I bought my car. That was an intriguing line so I had to read on and they had come up with a great idea. Well, you might not think...
by Winno | Sep 18, 2019 | Customer service
It was early morning and the cafes were just getting going as my friends and I pulled up in town for a cup of coffee. We liked the look of a cafe where a young woman was putting the tables and pot plants out, so we thought we would have coffee there. That is, until we...
by Winno | Sep 16, 2019 | Customer service
Denny Hatch, who you probably know is one of my very favourite writers on matters of copywriting and marketing strategy wrote a great article about Amazon and its guarantee policies in his newsletter of 11th of September 2019. He concluded with a couple of pertinent...
by Winno | Aug 28, 2019 | Customer service
A couple of times a week I meet with my dog walking mates to spend an hour or so exercising both our dogs and ourselves.On the Fridays we meet at a local Maccas with the idea of having a walk and a cup of coffee (which has really improved lately) and a slice of raisin...
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