by Winno | Jun 3, 2019 | Customer service
Follow up (Medical practice) The mistake many doctors make is to give patients a prescription and tell them to take it for, say, five days. The inference is that, if it hasn’t killed or cured them in five days, the patient should come back. But the patient has a...
by Winno | May 27, 2019 | Customer service
Recently I talked about the “how’s things?” call in my newsletter, and got a huge response, both from people who’ve heard me talk about it in the past and then used it successfully, as well as from people wanting more! So here’s another...
by Winno | Apr 8, 2019 | Customer service
On at least a couple of occasions in the last week or so I’ve gone to a Company’s website and wanted more information than it provided.There is always a “Contact us” tab which invariably turns out to be one of those terrible drop down forms which you are asked to...
by Winno | Apr 3, 2019 | Customer service
I was reading the tributes to Edmund Capon AM OBE, director of the Art Gallery of New South Wales for 33 years from 1978 to 2011, upon his passing recently. Wayne Tunnicliffe, head curator of Australian art recalled that:Edmund’s achievements over his 33-year tenure...
by Winno | Mar 4, 2019 | Customer service
I reckon that in this busy world it’s extremely rare that the people with whom you do business bother to say thank you for your business. Or, if they do, it almost always lacks that personal feel and most often looks like it’s been churned out automatically.So here’s...
by Winno | Feb 22, 2019 | Customer service
Yep, that’s what I got recently when I shopped at a local pharmacy. I went in to buy over-the-counter tablets for my seizing bones and, without asking me for any proof that I was entitled to it, the shop assistant gave me a 10% discount!Now, maybe she took one look at...
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