by Winno | May 22, 2017 | Customer service
Plenty! Particularly if, like me, you use your second given name rather than your first. And it’s probably very annoying if you’ve got a name that’s difficult to pronounce or one that’s more suited to another tongue. Wherever I go, where it is...
by Winno | Feb 24, 2017 | Customer service
I took my car for a service and noted that I could wait for it rather than disappearing for a while and then going back to get it which involves either trying to coordinate with my partner to drop me back or using their courtesy bus at a completely inappropriate time....
by Winno | Feb 15, 2017 | Customer service
Early in the New Year we were holidaying up the country in a small town where business people rely heavily on the influx of holiday makers for a big proportion of their annual business and profits. On the hot days there was generally a demand from the younger members...
by Winno | Feb 13, 2017 | Customer service
Jurek Leon is an expert in the areas of customer service, retail sales and marketing and everything else that makes great businesses tick. I particularly liked the observations he makes on the boomerang principle in his latest newsletter to which you should subscribe....
by Winno | Feb 6, 2017 | Customer service
Well that’s what the “do unto others as you would have them do unto you” maxim is called. And I reckon that it’s a good one for anyone working in a service situation to remember. Let me explain. I had an appointment on Friday to see a medical...
by Winno | Dec 7, 2016 | Customer service
I’ve always encouraged my clients to make generous offers for special events like birthdays or anniversaries of doing business or whatever or just recognise their great clients, customers or patients. And I’ve been steadfast about one recommendation! No strings...
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