by Winno | Jul 9, 2014 | Customer service
Once upon a time we all had great manners (politeness, respect and consideration for others) belted into us by our parents didn’t we? Now it seems that good manners are an outmoded concept at least for the younger generation. “Please” and...
by Winno | Apr 16, 2014 | Customer service
If you are lucky you don’t have accidents so you don’t have to take your car to the panel beaters very often. Do you remember what a pain getting you car fixed after an accident was a few years ago? First of all you had to fill out a claim form and send it off...
by Winno | Apr 14, 2014 | Customer service, More business
Recently I had the opportunity to make a video for my good mate Max Hitchins, the Hospitality Doctor. It’s all about how important it is to make you and your business memorable to your customers. Max works mostly with the hospitality industry, so I used the...
by Winno | Apr 11, 2014 | Customer service
I’ve just been to a big specialist medical centre and whilst I had bags of time waiting for the guy I was gunna see I compiled this list (not to complain but to remind you) of the things that annoy people when waiting for specialists (and other professionals). Just...
by Winno | Mar 10, 2014 | Customer service, More business
You know there’s an old adage that there is no such thing as a bad dog, just a bad owner. And I reckon that a corollary goes for cafes and restaurants and how they treat the pampered pets of the patrons – he says alliteratively. If they don’t worry...
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