by Winno | Oct 13, 2021 | Customer service, More business
Reading this again, it was really clear how much the world has changed in a little over 10 years. Nowadays we’re barraged with emails asking us to rate the service we’ve just received. Now, while these are all very useful for compiling data and ticking off...
by Winno | Oct 11, 2021 | Customer service
The other day I drove at a desperate, but legal, pace to get my wife to her medical specialist on time. We made it and she went inside to see him whilst I relaxed in the car, in a half hour parking spot, confident that she would only be a few minutes. After 1-1/2...
by Winno | Sep 8, 2021 | Customer service, More business
A system in business is best explained as being a step-by-step set of instructions that can be followed by anyone to produce the same result time after time. In brief, it’s “the way we do things around here”. It tells the follower of the system what to do and what to...
by Winno | Sep 3, 2021 | Customer service
Make me happy, make me smile! In this locked down world good news* is hard to come by and happy smiling people are a rarity. And the news^ media thrives on bad news so they delight in telling us more and more miserable stuff. Today, for example, we heard that...
by Winno | Aug 20, 2021 | Customer service
How often have you found when you are trying to reassure prospects that, if you make promises, you’ll be able to keep them. But a nagging thought in the back of your mind reminds you there are occasions, beyond your control, when you just won’t be able to deliver on...
by Winno | Jul 28, 2021 | Customer service
In the course of The Journey Matters, Jonathan Glancey imagines travelling from the early 1930s to the turn of the century on some of what he considers to be the most truly glamorous and romantic trips he has ever dreamed of or made in real life. On a trip on The...
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