by Winno | Oct 18, 2021 | Learning to lead
When I’m sitting in the sun practicing the noble art of omphaloskepsis* I often reflect on the great contribution made to good business by our old pal Vilfredo Pareto. Vilfredo was an Italian economist who came up with a most important principle. I reckoned that it...
by Winno | Aug 11, 2021 | Learning to lead, More business
Years ago, when he was President of Scandinavian Airlines, Jan Carlson wrote a best-selling book called Moments of Truth. The premise was simple: a brief moment of contact between a customer and an employee gives an instant, powerful impression of how the business is...
by Winno | Jul 12, 2021 | Learning to lead
It’s always great to see a business where team members are making a positive contribution to the business because they’ve been given responsibility and authority. I always remember a survey that was done years ago asking team members what they wanted to enjoy their...
by Winno | Jun 23, 2021 | Develop yourself, Learning to lead
Success in business is as much about attitude as it is about aptitude. If you feel good about business when you contemplate the next twelve months, the odds are that you’re going to do really well. Life is full of self-fulfilling prophecies. Feel positive, expect...
by Winno | Jun 7, 2021 | Learning to lead
I didn’t know of Simon Sinek, who apparently is best known for popularizing the concept of WHY in his first TED Talk in 2009. That rose to become the third most watched talk on TED.com, with over 40 million views, subtitled in 47 languages. I guess I will really have...
by Winno | Apr 7, 2021 | Customer service, Learning to lead
John Mullavey, a longstanding friend of mine, living in that magic land of milk and honey, Tasmania, is great observer of business activity. He sent me a note recently which I publish without comment other than to absolutely agree with his thoughts. “There will no...
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