by Winno | Mar 9, 2015 | Learning to lead
Recognition A survey a little while ago revealed what people wanted in a job. Recognition, both publicly and privately, was high on the list. Because so many sales people reckon they are told when they’re not doing well but never get recognition when they are...
by Winno | Mar 2, 2015 | Customer service, Learning to lead
Team meetings Great team meetings are one of the most important contributors to a stable, contented and productive team. Meetings must be held regularly, partly in team members’ time and partly in the boss’s time (an hour meeting starting a half-hour before normal...
by Winno | Feb 16, 2015 | Learning to lead
Communication High on the list of complaints of team members in every company I’ve worked with has always been “lack of communication.” If you’ve got a team of sales people, good two-way communication on a regular basis is just about the most important item. That...
by Winno | Jan 30, 2015 | Learning to lead
There comes a time in your business life when you either outgrow some clients or you just can’t stand the thought of dealing with them anymore and you want to say “goodbye”! I know that many people have wrestled with how to do this and on occasions I’ve had to help...
by Winno | Dec 19, 2014 | Learning to lead
Retail expert and regular contributor to our Business Marketing program, Jurek Leon, has vast experience in the area of customer service. Jurek adheres to the slogan that ‘loose lips sink ships’ and recently discussed the dangers of what he calls ‘tearoom talk’....
by Winno | Nov 21, 2014 | Learning to lead
The more things change, the more they stay the same! Here we are just about 10 years on and we have another puppy going to puppy school so that we can be reminded of what we must do to ensure that our puppy grows into a good obedient dog. Ten years ago it was Millie,...
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