by Winno | Oct 29, 2021 | More business
In previous articles about Pareto’s great principle I said that it can be applied to the three balls you need to juggle in your business. We have covered ball number 1 which relates to your customers. The second ball is the products and services you sell. Guess what?...
by Winno | Oct 27, 2021 | More business
RIP My gorgeous Millie – The lesson I learnt on this visit to the vet many years ago still holds true today. Where in your business are you missing opportunities to upsell? I’m not suggesting you be obnoxious and pushy, mind you, but simply recognise...
by Winno | Oct 25, 2021 | More business
In my last article I said that what Pareto highlights is the power of leveraging. That means identifying the smallest amount of effort that’s needed to produce the biggest result. His fabulous principle, I promised, can be applied to the three balls you need to juggle...
by Winno | Oct 13, 2021 | Customer service, More business
Reading this again, it was really clear how much the world has changed in a little over 10 years. Nowadays we’re barraged with emails asking us to rate the service we’ve just received. Now, while these are all very useful for compiling data and ticking off...
by Winno | Oct 4, 2021 | More business
Now I know you just love going to networking functions where you find everyone else is just like you… someone anxiously looking for a potential prospect. But seriously, networking can be really worthwhile if you remember the first two rules of fishing… decide what...
by Winno | Sep 29, 2021 | More business
I first issued this challenge more than 10 years ago. Today, when many businesses are looking forward and wondering how they’re going to get back on track or even survive in the new business environment, I’m issuing it again. When was the last time you...
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