In tune with the market

In tune with the market

Quite some time ago I gave buskers a bit of a blast for not understanding the first principle of marketing… find out what your market wants and give it to them! You see most buskers want to play their own compositions or stuff they love… which isn’t what the passing...
A Customer-Winning Display

A Customer-Winning Display

First impressions count. We all know that. But a lot of businesses seem to forget it when it comes to displaying their products or services. What makes the ‘first impression’ where your business is concerned? If it’s human resources (like a receptionist or a...
Great Tips for Free!

Great Tips for Free!

Frankly, because I love writing more than anything else, I’ve never given much attention to other MS applications, particularly MS Excel, much to the sneers of mates who use spreadsheets for all sorts of stuff. However there comes a time in one’s life when you just...
Work on the Welcome

Work on the Welcome

The most important thing prospects want when they deal with you is to be made to feel welcome. Getting that right shouldn’t be left to luck or individual intelligence. You have to create a script of what the team say and do when a client walks in the door. Write down...
When you mail

When you mail

You know my fondness for snail mailing, I love to see it being used. But there is one compelling design “must” that is often overlooked in a mailing shot. And what’s that? The signature! “Always use the writer’s actual signature, and not a...
Some “Laws”

Some “Laws”

May only be bit of fun but I find they apply to me whenever the opportunity arises! Law of Gravity Any tool, nut, bolt, screw, when dropped, will roll to the least accessible place in the universe. Law of Probability The probability of being watched is directly...