by Winno | Oct 18, 2021 | Learning to lead
When I’m sitting in the sun practicing the noble art of omphaloskepsis* I often reflect on the great contribution made to good business by our old pal Vilfredo Pareto. Vilfredo was an Italian economist who came up with a most important principle. I reckoned that it...
by Winno | Oct 15, 2021 | Develop yourself
If you’re like most people, including me, one of the customary greetings you use when you meet somebody is “How are you?“ Now my question is a simple one. Do you really care about their response? Do you really listen? A crash course in cunning tactics and savvy...
by Winno | Oct 13, 2021 | Customer service, More business
Reading this again, it was really clear how much the world has changed in a little over 10 years. Nowadays we’re barraged with emails asking us to rate the service we’ve just received. Now, while these are all very useful for compiling data and ticking off...
by Winno | Oct 11, 2021 | Customer service
The other day I drove at a desperate, but legal, pace to get my wife to her medical specialist on time. We made it and she went inside to see him whilst I relaxed in the car, in a half hour parking spot, confident that she would only be a few minutes. After 1-1/2...
by Winno | Oct 8, 2021 | TV Commercials
Being around football grand final time reminded me to drag out what I fondly believed was a uniquely Australian Anthem – “Football, Meat Pies, Kangaroos and Holden Cars”. My belief of it being proudly written by Aussies was shattered when long time...
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