by Winno | Aug 21, 2019 | Customer service
A friend of mine used to live in Sydney and regularly trekked out to Herbie’s Spices at Rozelle. She’s now moved to Melbourne and had to order at the website, so she included an explanation as to why she hadn’t ordered in person. She got a lovely...
by Winno | Aug 5, 2019 | Customer service, More business
As I travel around the country I see the good, the bad and the ugly when it comes to marketing initiatives. Some have spent heaps of money on ideas that have produced sadly disappointing results. Others have spent little money on ideas that have worked gangbusters.In...
by Winno | Jul 29, 2019 | Customer service
I don’t know how often I hear people complaining about the level of courtesy and service they receive from businesses and, increasingly more often, in respect of professional services. I enjoy receiving the brilliant Alan Weiss’s regular newsletters and in a recent...
by Winno | Jul 10, 2019 | Customer service
Many moons ago we were having breakfast at a cafe, when I was reminded of what a difference adding a little bit more makes.My wife had ordered a banana smoothie and normally, when you buy a smoothie, that’s what you get – a glass of smoothie. However we were...
by Winno | Jul 3, 2019 | Customer service
If you provide services for lots of clients, I bet you have a few that always give you grief and cause you stress. You know the type. They give you information days, weeks after you gave them a deadline for it. They have weeks to let you know they need some...
by Winno | Jun 19, 2019 | Customer service
This morning I had an appointment at a fancy schmancy university where you are welcomed, checked in and announced to the person you are seeing electronically. So, I did as bidden and tapped in all of my information to be told electronically that the person I was...
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