by Winno | Dec 5, 2016 | Customer service
How many times have you been to a restaurant and when the server has come for your order you request details of the specials or the vegetables of the day or perhaps an idea of one of the dishes on the menu. The response is blank look and they tell you that they have...
by Winno | Dec 2, 2016 | Customer service
If you’re observant you may have noticed that last Wednesday was my birthday and, if you really did care, you would have sent me birthday wishes. No, no just joking! (Thank you to all of you who did!) But this business of birthdays is worthwhile pondering upon....
by Winno | Nov 28, 2016 | Customer service
I was at the optometrist the other day getting my eyesight checked. As I sat there waiting to see the specialist I overheard the frame fitting salesperson talking to a client. The client was looking at a pair of frames which she obviously thought were great. The...
by Winno | Nov 16, 2016 | Customer service
I was out walking with my mates and our dogs and we decided we would inspect the progress of railway work connected with the huge construction program that is replacing level crossings around the metro area. Obviously we like to keep an eye on what’s happening to...
by Winno | Oct 21, 2016 | Customer service
You may remember that, a couple of weeks ago, I wrote complaining about the sloppy service of a car manufacturer of whom I had inquired about buying a new a car. Incidentally my inquiry was as a result of a huge advertising campaign by the manufacturer in all the...
by Winno | Sep 28, 2016 | Customer service
I’ve always believed that if somebody shows an interest in your product or service you should act immediately, not leave the follow up for days or even weeks. About 10 days ago I decided I’d have a look at a new car to replace my ageing doggy and bike...
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