Hunting bears!

Hunting bears!

The other day I was talking to one of my long-standing clients and he asked whether I could remind him of my story on hunting bears. The reason was quite simple… his sales team were going every which way in their search for prospects using every device, traditional...
Sad but true!

Sad but true!

One of my favourite online destinations is closing down. And I’m just as much to blame as anyone else. Sometime ago my inbox pinged familiarly to herald the arrival of a regular email from the book merchants I love and have recommended on my blog numerous times over...
Creating Great Systems!

Creating Great Systems!

A system in business is best explained as being a step-by-step set of instructions that can be followed by anyone to produce the same result time after time. In brief, it’s “the way we do things around here”. It tells the follower of the system what to do and what to...
That Moment of Truth

That Moment of Truth

Years ago, when he was President of Scandinavian Airlines, Jan Carlson wrote a best-selling book called Moments of Truth. The premise was simple: a brief moment of contact between a customer and an employee gives an instant, powerful impression of how the business is...