by Winno | Nov 9, 2022 | Customer service
Nowadays sending a card has gone out of fashion, but I think that’s a good thing – it means sending one will make you stand out! Following the advice in this post from the vault is a great way to connect with your valued clients. Whilst, no doubt,...
by Winno | Nov 7, 2022 | Customer service, Marketing that works
My wife has supported the Collingwood Football Team since the moment she was born, mainly because her father was a supporter and I think probably his father before him. Now she won’t go to matches or watch their games on TV because she thinks she puts the “mozz” on...
by Winno | Oct 14, 2022 | Customer service, Develop yourself
The other day I took my beloved lady (my wife, in case you had other imaginative ideas!) into a big hospital for a post-operative consultation with her surgeon. Now, normally, big hospitals are pretty cheerless places where everyone either looks like they are dying or...
by Winno | Sep 26, 2022 | Customer service
My Miracle Worker, Felicity, sent me this copy of a thank you email a colleague received after making a purchase, wondering whether it was a mite too far over the top. Well, I think not! Seeing her own name would have made customer, Elizabeth, feel special and as she...
by Winno | Aug 19, 2022 | Customer service
On a number of occasions I’ve volunteered various parts of my brain and body for testing in research work being done by a nearby university and I’m really happy to reveal the decline in various parts of me in the interests of science. However, they’re not very good at...
by Winno | Jun 27, 2022 | Customer service
One of the things that really gets to me (he says as he rids himself of just a little bit of angst) is when people in service positions call me “Mate” on first meeting! I’ve always been brought up to respect people upon meeting them for the first time and address them...
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