From the Vault: Challenge: Send a card!

From the Vault: Challenge: Send a card!

Nowadays sending a card has gone out of fashion, but I think that’s a good thing – it means sending one will make you stand out! Following the advice in this post from the vault is a great way to connect with your valued clients.  Whilst, no doubt,...
Done really well!

Done really well!

My wife has supported the Collingwood Football Team since the moment she was born, mainly because her father was a supporter and I think probably his father before him. Now she won’t go to matches or watch their games on TV because she thinks she puts the “mozz” on...
The best damn drug in the hospital

The best damn drug in the hospital

The other day I took my beloved lady (my wife, in case you had other imaginative ideas!) into a big hospital for a post-operative consultation with her surgeon. Now, normally, big hospitals are pretty cheerless places where everyone either looks like they are dying or...
A little over the top?

A little over the top?

My Miracle Worker, Felicity, sent me this copy of a thank you email a colleague received after making a purchase, wondering whether it was a mite too far over the top. Well, I think not! Seeing her own name would have made customer, Elizabeth, feel special and as she...
Show appreciation

Show appreciation

On a number of occasions I’ve volunteered various parts of my brain and body for testing in research work being done by a nearby university and I’m really happy to reveal the decline in various parts of me in the interests of science. However, they’re not very good at...
Common Courtesy

Common Courtesy

One of the things that really gets to me (he says as he rids himself of just a little bit of angst) is when people in service positions call me “Mate” on first meeting! I’ve always been brought up to respect people upon meeting them for the first time and address them...