by Winno | Jul 15, 2020 | Customer service
One of the things we were doing (or are still doing now if you live in Victoria) which helped to pass the time of day during lockdown was to shop online and buy stuff we don’t really need. And yes, I know you’ve been doing it too coz on line sales have risen by about...
by Winno | Mar 4, 2020 | Customer service
I’ve had these rules in my files for ages and I’m not sure if I wrote them (a senior moment!) or if I gathered them from somewhere. So, if they’re your creation please let me know so I can acknowledge you. That said, they’re too good a reminder not to use. 1. Keep...
by Winno | Feb 17, 2020 | Customer service, More business
When I stayed a few days at a hotel in Sydney recently I was reminded of a popular song in my youth “Little Things Mean a Lot” written by Edith Lindeman (lyrics) and Carl Stutz (music). The last verse was… Send me the warmth of a secret smile To show me...
by Winno | Dec 18, 2019 | Customer service, More business
I don’t normally make New Year’s resolutions but usually set goals that I aim to achieve during the year. But I hope this year I can do something a little bit different… I am making a commitment to something I reckon is pretty important. And what’s that? I’m...
by Winno | Dec 16, 2019 | Customer service
Last week I called a number of Professional Practices to see how the phone call was handled and the result was uniformly unimpressive. There were 3 questions that I should have been asked and not once, that’s not once, was I asked them! The person on the phone...
by Winno | Oct 28, 2019 | Customer service
You know what I dislike with a passion?Thanks for asking!It’s those damned website enquiry forms. You know, the ones that come up when you press the “contact” tab at a website when you’re looking for more information.You have to enter all your details… and your...
Recent Comments