by Winno | Jun 24, 2022 | Customer service
Lots of people worry about the big discount supermarket stores running the little traders out of business. For instance, those chains of discount pharmacies would appear to be making it difficult for the little guy to beat. Not so in our area, or for me and my family....
by Winno | Jun 2, 2022 | Customer service, Develop yourself
You’ve often heard or seen me say that, if you want to really understand people, as the native Americans say, you must spend 3 moons in their moccasins. That’s why I was delighted to read my mate Negotiation Expert, Derek Arden, reflecting exactly the same viewpoint...
by Winno | May 9, 2022 | Customer service, Learning to lead
You know I’ve always loved Macca’s and suggest to other small businesses that they steal the Macca’s way of doing things. Well, maybe not steal all of their ideas but certainly use some, such as having a system for the important areas of their operations....
by Winno | Mar 7, 2022 | Customer service
The other day I went to see a medical specialist and arrived in adequate time as I always do… about 10 minutes early. More than 10 minutes after the appointed time the doctor’s assistant emerged to tell me that “Dr Smith says he’ll be about half an hour...
by Winno | Jan 26, 2022 | Customer service
More often than I care to remember I hear people say how rare it is when tradies return a phone call or even turn up at the time they promise. That’s why on this Australia Day I’m proud to tell you about a young tradie who not only returned phone calls but turned up...
by Winno | Dec 22, 2021 | Customer service
I had an appointment with an optometrist the other day. I was trying a long established bloke in our shopping centre rather than going to the people that seem to be taking over the place with lots of slick spectacle centres. I wandered in a week or so before and made...
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