Make it easy

Make it easy

So, there we were, somewhere or other, busting for something to eat and drink! We staggered into an establishment that appeared to be a cafe, asked for a menu, and received the greyish paper with the black print attached. Talk about difficult to read (and it appears...
Up there for thinking!

Up there for thinking!

The other day I wanted to make a booking for lunch at a great Vietnamese restaurant I’d been introduced to by friends. Naturally, I chose to do so at their web site and expected the normal mundane “name, rank and serial number” type form you normally get. But, just...
Changing shopping

Changing shopping

Here’s a couple of great thoughts on how some savvy retailers are adapting their businesses to suit changing lifestyles. (Thanks to Felicity, my smart assistant, for mentioning this to me.) Grocers and C-Store owners are responding to new trends according to the...
Ray would turn in his grave!

Ray would turn in his grave!

Maybe it’s me imagining it or it’s due to my advancing age and declining memory or it’s because of staff shortages but something has changed at McDonald’s. I reckon that they have really gone downhill since the amazing Ray Kroc systematised this worldwide...
Actions to “Wow!” 3

Actions to “Wow!” 3

Continuing my promise to let you know of great ways in which individuals are creating simple ideas and actions to “wow” their clients, here’s some great thoughts I got from one of Bob Burg’s regular Daily Impact Emails. “In John David Mann’s and my book,...
Actions to “Wow!” Part 2

Actions to “Wow!” Part 2

In a blog the other day I promised to let you know of great ways in which individuals are creating simple ideas and actions to “wow” their clients. My mate, Lance, recently had a nasty experience with a guy who was to lay a small amount of artificial grass...