by Winno | Mar 13, 2023 | Customer service
So, there we were, somewhere or other, busting for something to eat and drink! We staggered into an establishment that appeared to be a cafe, asked for a menu, and received the greyish paper with the black print attached. Talk about difficult to read (and it appears...
by Winno | Mar 6, 2023 | Customer service
The other day I wanted to make a booking for lunch at a great Vietnamese restaurant I’d been introduced to by friends. Naturally, I chose to do so at their web site and expected the normal mundane “name, rank and serial number” type form you normally get. But, just...
by Winno | Feb 3, 2023 | Customer service
Here’s a couple of great thoughts on how some savvy retailers are adapting their businesses to suit changing lifestyles. (Thanks to Felicity, my smart assistant, for mentioning this to me.) Grocers and C-Store owners are responding to new trends according to the...
by Winno | Jan 16, 2023 | Customer service
Maybe it’s me imagining it or it’s due to my advancing age and declining memory or it’s because of staff shortages but something has changed at McDonald’s. I reckon that they have really gone downhill since the amazing Ray Kroc systematised this worldwide...
by Winno | Nov 28, 2022 | Customer service
Continuing my promise to let you know of great ways in which individuals are creating simple ideas and actions to “wow” their clients, here’s some great thoughts I got from one of Bob Burg’s regular Daily Impact Emails. “In John David Mann’s and my book,...
by Winno | Nov 14, 2022 | Customer service, More business
In a blog the other day I promised to let you know of great ways in which individuals are creating simple ideas and actions to “wow” their clients. My mate, Lance, recently had a nasty experience with a guy who was to lay a small amount of artificial grass...
Recent Comments